Buffalo Lumber: Contact, Location, Custom Quotes

Redwood Siding Timberframe Home Heart B Grade

Redwood - Building the Dream

FROM DREAM TO DELIVERY

Buffalo Lumber is a full service, consultation and order fulfillment company specializing in cedar, redwood and treated pine.

Our experts are highly trained in performance woods and applications. We will listen to your project goals, help you find the wood that is best suited to achieve them and then make sure you get what you expected.

WHO WE CAN HELP

- 2000 square feet and up - YES!
- 1500 to 2000 SQFT - MAYBE
- 1500 SQFT and below - NOT Likely*

*unless you are seeking a high-end and hard to find grade of redwood or cedar, shipping costs from mill to you make us a less cost effective solution than finding your local dealer.

Aye & BTR Cedar Siding - Knot Free

15 Minute Project Consultation

We will discuss your project and give you the benefit of our knowledge and expertise. If our products and services are a good project match, we will also give you a verbal "ball park" price and total cost estimate to help you plan your project costs.

We assess your project based on wood performance, volume and delivery variables:

Species
Grade
Finish
Pattern
SQFT Coverage
Weight & Deckspace

BEFORE we can give you a Ball Park Price we will need to know the approximate square feet required and the ship to location (city, state, zip).

2x8 QTR Log Cabin Cedar STK Siding

Select Your 15 Min Free Consultation

Pick a 2 hour time block from the following consultation call back schedule when you can be in front of a computer:

ZONE	MONDAY	TUES-THURS	FRIDAY
EST	3PM-8PM	11AM-7PM	9AM-2PM
CST	2PM-7PM	10AM-6PM	8AM-1PM
MTN	1PM-6PM	9AM-5PM	7AM-noon
PST	noon-5PM	8AM-4PM	6AM-11AM

CALL 877-960-WOOD (877-960-9663)
9AM-5PM Central Time
Or Email Buffalo Sales

Learn more about Buffalo Lumber, our philosophy and personal commitment to expert, HonestWood^TM service @ about Buffalo Lumber.

1 x 8 Channel STK KD with Re-Sawn Face

Help Us Answer Your Questions

Because we are committed to answering every request, our phones ring off the hook. In order to make sure you get the attention you deserve, we ask that you help us help you.

When you call our toll free line we will collect a few basic details about your project, then schedule a time for your free consult. This information is used to make sure everyone who calls gets called back AND receives the customer service we have promised. Your information will not be shared or sold.

Phone Tag Rules

We will try 3 times within 2 hours to reach you. If we cannot reach you, you will need to reset the call back by phone or email. If you do not pick a 2 hour block we will try 3 times the next business day to reach you. If we can't connect, please call us back to set a new appointment.

Redwood Siding Timberframe Home Sap B Grade

Redwood - The Affordable Luxury Wood

CONFIRMED Quote Services

At $250 per hour your free, initial project consultation and analysis is a $60 value.

The following Quote Confirmation Services are provided to Buffalo Lumber customers who have discussed their project details with us during the initial free consultation appointment AND want more than a "Ball Park" Quote.

$50 STANDARD QUOTE
(Free with minimum order)
Up to 3 listed Buffalo Lumber products
Sq footage analysis by pattern
Inventory confirmation
Delivery confirmation

$250 MULTIPLE SPECIES or GRADE COMPARISON
(Free with $5,000 minimum order)
Up to 10 products
Up to 3 species comparisons
Surfacing requirements and mill variations
Performance evaluation and grade recommendation
Mill comparisons and current cost confirmations
Delivery condition assessment and cost confirmation

$500 CUSTOM CONFIRMATION
(Free with $10,000 minimum order)
Non standard pattern analysis and mill ability
Non standard pattern matching and mill verification
Non standard pattern design and modification
Non Standard grade and species match
Non standard delivery condition assessment and cost confirmation

The CONFIRMED Quote fee will be applied to your purchase if ordered within the official "Good for 2 Weeks" quote window. All Confirmed Quotes will be emailed to you as printable attachments (PDF).

We charge $250 an hour for independent project consultation.

The Buffalo Lumber Value Proposition:
The Best Product & Price Match Delivered to Your Door!

Call 9AM-5PM Central Time to set up your free 15 minute consultation appointment 877-960-9663.

National & International Delivery

WE DELIVER EVERYWHERE!

Buffalo Lumber CO Headquarters
1588 Murfreesboro Rd
Woodbury, TN 37190

Help Us Answer Your Questions

Our philosophy is that we try to help every customer even if we can't make every sale. That means that we will give your project the benefit of our knowledge and expertise even if we are not the company that gets the sale. Sometimes we will refer you to other companies and sometimes we will suggest you consider other alternatives, but we always try to help.

With that said there are certain pieces of information we need in order to be able to help. We need this information upfront so we can help answer your questions effectively. Because it takes time to help people we are almost always on the phone with other customers. Giving us the pertinent information upfront will allow the sales person to better answer questions. This way when you do talk to a sales person there is no wasted time.

Getting Serious - Going from Quote to Order

When you are ready to order, we need to get everything reconfirmed - even if nothing has changed. We have to reconfirm before we take your money. Confirm with you, the mill, the transit company.

We say 4 to 6 weeks from order to delivery and then try to beat it. When we take the money the time frame begins.

Terms and conditions of delivery are basically that you need to fit a semi into and out of the delivery area and provide unloading at the job site. You need to get the truck unloaded in 2 hours or less or they charge a sitting fee.

The wood is banded to 2x4's on the bottom and paper wrapped to protect it. The best way to preserve the integrity of the packaging is to unload by forklift. If you unload by hand you will unband everything and that is not good for the product. Each pallet weighs between 1000 and 3000 lbs on average.

We use a brokered flat bed, full size semi truck to deliver in most instances. If you have special delivery conditions let us know and we can work around them.

Yes you can put it on AMEX and get your miles. We take all major credit cards except Discover.

We will reserve your wood with 1/2 down and the other 1/2 due upon completion of the wood. Final payment due prior to shipping. Once the wood is milled you will be contacted to remit the 2nd payment. Small variations in tallies sometimes occur when milling and staining. We go over any variations in footages with you and then collect the final payment and release the load to the shippers.

Buffalo Lumber is a produce to order company. There is no return policy for milled wood, once you order it you own it. If there is a problem we take care of it.

The milling cycle is 2-3 weeks from order date. We use brokered shipping companies who find a truck going in your direction. This process can take some time (up to 3 weeks) which is why we say 4-6 weeks on every shipment. Most loads go within a week. There is always the outside chance it will take longer especially in remote or hard to reach areas. We can help you prepare for time issues relevant to your location.

We will contact you when the load gets booked and give you an estimated drop date. The driver will contact you 1 day in advance and give you an estimated arrival time. If he doesn't we make them wait for your convenience.

And YES we want pictures of your project. From Start to Finish. From Dream to Reality!