Buffalo Lumber: Contact, Location, Custom Quotes

Redwood Siding Timberframe Home Heart B Grade

Redwood - Building the Dream

FROM DREAM TO DELIVERY

Buffalo Lumber is a full service, consultation and order fulfillment company specializing in cedar, redwood and finished pine.

Our experts are highly trained in performance woods and applications. We will listen to your project goals, help you find the wood that is best suited to achieve them and then make sure you get what you expected.

WHO WE CAN HELP

- 1500 square feet and up - YES!
- 1000 to 1500 SQFT - MAYBE
- 750 SQFT and below - NOT Likely*

*unless you are seeking a high-end and hard to find grade of redwood, cedar, finished pine paneling or custom pattern match, shipping costs from mill to you make us a less cost effective solution than finding your local dealer.

Aye & BTR Cedar Siding - Knot Free

FREE 15 Min Project Consultation

We will discuss your project needs and give you the benefit of our knowledge and expertise. We can compare performance of Wood Species and make grade recommendations.

We assess your project based on wood performance, volume and delivery variables:

Species
Grade
Finish
Pattern
SQFT Coverage
Weight & Truck space

if you know the details of what you need, we'll answer your questions and give you a Ball Park cost range for your project.

At the end of the Free consult you and the sales person will have determined IF and WHEN you should take the next step with Buffalo Lumber.

STOP! Read Before Calling ...

OUR JOB is to make sure you know everything that might BITE YOU during your lumber project BEFORE you spend money. Our job is NOT to convince you to BUY wood from us.

HOME OWNERS -

Have you shopped at your local Lumber Yard?

Do you know which Wood, Grade & Pattern is BEST for your PROJECT?

Do you know which Wood, Grade & Pattern is BEST for your WALLET?

We can help you answer your project questions but except for a few items we are probably NOT cheaper than your local yard. We are a Mill Direct - match to Unique Project Specifications - production company.

We are a GREAT PRICE DEAL if what you want is NOT available locally! If THEY have to order your lumber, we can beat it. And give you PERSONAL SERVICE like NOBODY ELSE!

WHAT YOU GET!

Buffalo Lumber's Lumber Project Evaluations have saved customers thousands of $$$$dollars in-

PRICE GOUGING
BETTER WOOD OPTIONS
CAUGHT VOLUME MISTAKES
PERFORMANCE PROBLEMS DOWN THE ROAD

A customized, lumber project evaluation comes with detailed diagrams, pictures of products in use, full detailed cost estimations, sample packs and 1 full hour of sales consultation.

Builders and designers-
Use the samples, diagrams and pictures to help your customers understand what they are getting (that's what we do).

Homeowners - WHO YA GONNA CALL?
A paid project evaluation from Buffalo Lumber will prepare you with the detailed documentation and understanding you will need to assess your options and BE IN CONTROL of your outcome. No matter who you buy the wood from. Our evaluations have saved builders many thousands - AND those were people who didn't buy from us!

HOW MUCH WILL IT COST?
WHAT WILL IT LOOK LIKE?
HOW MUCH MAINTENANCE WILL IT NEED?
HOW FAST CAN I GET IT?

BUILDERS - WE ARE NOT A BIDDING MACHINE!
We are happy to talk about your project AND give FREE BallPark estimate. BUT Buffalo Lumber charges for written estimates!

If Buffalo Lumber is a GOOD MATCH for your project, our Custom Project Evaluation fees are refundable for one year with purchase from Buffalo Lumber including project re-evaluation upon return.

Redwood Siding Timberframe Home Sap B Grade

Redwood - The Affordable Luxury Wood

PROJECT EVALUATION SERVICES

The following Services are offered to customers who have discussed their project details with us during the initial free consultation appointment AND want more than a Verbal "Ball Park" Quote.

$50 STANDARD QUOTE
Up to 3 Lumber products
Sq footage analysis by pattern
Surfacing requirements and mill variations
Confirmed wood, finish and delivery cost estimate

$250 MULTIPLE SPECIES or GRADE COMPARISON
Up to 20 seperate items
Up to 3 wood species or 3 grade comparisons
Surfacing requirements and mill variations
Performance evaluation and grade recommendation
Mill comparisons and current cost confirmations
Delivery condition assessment and cost confirmation

$500 CUSTOM CONFIRMATION
Non standard pattern analysis and mill ability
Non standard pattern matching and mill verification
Non standard pattern design and modification
Non Standard grade and species match
Non standard delivery condition assessment and cost confirmation

* Add $25 per sample set

All Confirmed Quotes will be emailed to you as printable attachments (PDF).

Project Evaluations fees and sample costs will be applied to any Buffalo Lumber purchase if ordered within the next 12 months.

We charge $250 an hour for independent project consultation.

Select Your 15 Minute
Free Consultation

BEFORE we can give you a Ball Park Price we will need to know the approximate square feet required and the ship to location (city, state, zip).

Pick a 2 hour time block from the following consultation call back schedule when you can be in front of a computer:

ZONE	TUESDAY-THURSDAY	FRIDAY
EST�	10AM-7PM	9AM-3PM
CST�	9AM-6PM	�8AM-2PM
MTN�	8AM-5PM	7AM-1PM
PST	7AM-4PM	6AM-NOON

If you are SERIOUS about your project, we are serious about YOU!

CALL 877-960-WOOD (877-960-9663)
9AM-5PM Central Time MON-FRI
Or Email Buffalo Sales

1 x 8 Channel STK KD with Re-Sawn Face

When You Call to Set Appointment

Because we are committed to answering every request, our phones ring off the hook. In order to make sure you get the attention you deserve, we ask that you help us help you.

When you call our toll free line we will collect a few basic details about your project, then schedule a time for your free consult. This information is used to make sure everyone who calls gets called back AND receives the customer service we have promised. Your information will not be shared or sold.

Phone Tag Rules

We will try 3 times within 2 hours to reach you. If we cannot reach you, you will need to reset the call back by phone or email. If you do not pick a 2 hour block we will try 3 times the next business day to reach you. If we can't connect, please call us back to set a new appointment.

2x8 QTR Log Cabin Cedar STK Siding

Help Us Answer Your Questions

Giving us the pertinent information upfront will allow the sales person to better answer questions. This way when you talk to our sales person there is no wasted time.

Square Foot Coverage
ZIP (to calculate delivery)
Wood Species & Grade (if known)

Our philosophy is that we try to help every customer even if we can't make every sale. That means that we will give your project the benefit of our knowledge and expertise even if we are not the company that gets the sale. Sometimes we will refer you to other companies and sometimes we will suggest you consider other alternatives, but we always try to help.

A 15 minute consultation with Buffalo Lumber could save you
EIGHTY THOUSAND DOLLARS.

It is TRUE. We saved one of our customers $80,000 over what "other experts" were telling them by understanding the priorities of the decision maker.

Our expertise lies in communication. We know people and we know wood. We can show you the various options available to you and give accurate ideas of cost associated with those options.

Our job is not to convince you to buy wood from us. Our job is to determine your wood priorities and prescribe a successful method to achieve them.

We point out the pitfalls associated with each option you consider and allow you to make an EDUCATED DECISION.

100% commitment to the long term success of your project means- We are not always the best price option up front. Buffalo Lumber specializes in doing it the "right" way not the cheapest way. Long term success often costs more up front.

We are not less expensive if your local lumber yard has the wood in stock. We become a good deal for things the local guys have to "order in".

We are not a bidding machine. We understand that everyone shops for the best lumber value. Our position on charging for quotes is that we are not charging for quotes at all- we are charging for the "due diligence" to do the job right.

Every Buffalo Lumber project is evaluated and carefully examined for potential problems and long term success. If you get a Buffalo Lumber quote it means your chances of success are very high because we won't even quote you if you are not serious about the performance and care of the wood.

Learn more about Buffalo Lumber, our philosophy and personal commitment to
expert HonestWood^TM service @ about Buffalo Lumber.

The Buffalo Lumber Value Proposition:
The Best Product & Price Match Delivered to Your Door!

National & International Delivery

WE DELIVER EVERYWHERE!

Buffalo Lumber CO Headquarters
1588 Murfreesboro Rd
Woodbury, TN 37190

Getting Serious - Going from Quote to Order

When you are ready to order, we need to get everything reconfirmed - even if nothing has changed. We have to reconfirm before we take your money. Confirm with you, the mill, the transit company.

We say 4 to 6 weeks from order to delivery and then try to beat it. When we take the money the time frame begins.

Terms and conditions of delivery are basically that you need to fit a semi into and out of the delivery area and provide unloading at the job site. You need to get the truck unloaded in 2 hours or less or they charge a sitting fee.

The wood is banded to 2x4's on the bottom and paper wrapped to protect it. The best way to preserve the integrity of the packaging is to unload by forklift. If you unload by hand you will unband everything and that is not good for the product. Each pallet weighs between 1000 and 3000 lbs on average.

We use a brokered flat bed, full size semi truck to deliver in most instances. If you have special delivery conditions let us know and we can work around them.

Yes you can put it on AMEX and get your miles. We take all major credit cards except Discover.

We will reserve your wood with 1/2 down and the other 1/2 due upon completion of the wood. Final payment due prior to shipping. Once the wood is milled you will be contacted to remit the 2nd payment. Small variations in tallies sometimes occur when milling and staining. We go over any variations in footages with you and then collect the final payment and release the load to the shippers.

Buffalo Lumber is a produce to order company. There is no return policy for milled wood, once you order it you own it. If there is a problem we take care of it.

The milling cycle is 2-3 weeks from order date. We use brokered shipping companies who find a truck going in your direction. This process can take some time (up to 3 weeks) which is why we say 4-6 weeks on every shipment. Most loads go within a week. There is always the outside chance it will take longer especially in remote or hard to reach areas. We can help you prepare for time issues relevant to your location.

We will contact you when the load gets booked and give you an estimated drop date. The driver will contact you 1 day in advance and give you an estimated arrival time. If he doesn't we make them wait for your convenience.

And YES we want pictures of your project. From Start to Finish. From Dream to Reality!